Indian e-commerce market is flooded with startups. As Mr Kishore Biyani of the future group says, many of them are just non-serious ventures. They are not just dangerous to their investors but to customers also. I have already written on my experience with Paybackbazaar..com. The experience with Talkcharge.com was still worse.
I tried to recharge Rs 220 each on 19th 21st August 2016. Transactions at the end of payment gateway were successful. Due to some issue with talkcharge.com both transactions were shown as pending. These issues are common with ranging from 2 to 5 % failures in any e-commerce sites while doing online payments. I have absolutely no issue with this.
The seriousness of the e-commerce sites can be measured how they solve the issues once the customer faces some problems. Talkcharge.com failed in resolving the issues faced by me. I had emailed them regarding the failed transactions. I got a reply and they accepted these transactions were successful. They also promised to refund the amount into my wallet. Everything was fine until that point. They did not put their email into action. The amount was never refunded to the wallet even after several emails in last 15 days. They did not even bother to reply to my emails.
care@talkcharge.com is the single point of contact without the address or customer care numbers. If you did not get a reply to your email, you do not even have any alternate method to contact them. They have not even mentioned who they are in anywhere at their website. Even their domain registration details are not transparent. It is always better to stay away from such e-commerce sites as there are more chances of losing money and mental peace.
I will update on how much struggle was needed to get the refund from Talkcharge.com once I succeed.
Update: Finally they have refunded Rs 440 to the wallet after 21 days and 6 emails. You can decide your own- should you use this website for recharging your mobile?
This is an independent review and the author is neither paid nor given free samples for reviewing.
I tried to recharge Rs 220 each on 19th 21st August 2016. Transactions at the end of payment gateway were successful. Due to some issue with talkcharge.com both transactions were shown as pending. These issues are common with ranging from 2 to 5 % failures in any e-commerce sites while doing online payments. I have absolutely no issue with this.
I will update on how much struggle was needed to get the refund from Talkcharge.com once I succeed.
Update: Finally they have refunded Rs 440 to the wallet after 21 days and 6 emails. You can decide your own- should you use this website for recharging your mobile?
This is an independent review and the author is neither paid nor given free samples for reviewing.
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